Frequently Asked Questions

Sayl Resto is an online solution for restaurant managers that want to manage their customers and digital ordering in an efficient and effective way.

We help 3 persons in a restaurant or hotel chain:

• restaurant manager: sell more online or in-store
• operations manager: support the internal processes and help waiters/kitchen
• digital marketeer: interact with customers the moment it matters

Thanks to our close ties with Sayl Customer Cloud, Sayl Resto can flawlessly help you in the digitization process of your restaurant: start with online ordering, move to integrated loyalty in a fingersnap, and start hyperpersonalisation.

Either your customer visits your website and clicks on the webshop link, or your customer scans a QR code linked to your Sayl shop.

Definitely! You can put your own logo and attractive banners at the top of the page.

Yes, we will give you instructions how to configure that and it will work, like it does for many of our customers.

We inform you via different channels. Our primary channel is an app (Sayl Store Manager) that runs on a tablet or via a website. This app will receive every order and will show you a notification and the app has a voice recording that indicates there is an order. The voice recording is pretty loud, which is good for busy businesses. It can be turned off though ;-)

For businesses that work with one of the cash registers that we integrated, we can inject the order right into your register.

You can download the Store Manager app right from the App store or the Google play store.

In case you would not have a tablet, you can also follow the orders on a laptop or mobile phone.

In case you don't have a tablet, you can follow any incoming order on a website. Just log in to your account, and any order will be shown in the CMS system. This is less convenient so a tablet is really recommended.

In the Sayl Store Manager App you have the possibility to stop the orders. You, as a restaurant owner, are always in control. You have the power to decide what happens. If it's too busy, you can stop the incoming orders immediately. Consumers who are ordering at that very moment, will get a message that it's too busy in the restaurant therefore online orders have been suspended temporarily.

Yes, we support split orders and even in combination with different cash registers. Please take contact with us so we can discuss your setup.

Via the Sayl Store Manager App you can indicate a certain order will take a bit longer than usual (15 min, 30 min, 1 hour). The person who ordered will immediately get a message in his Facebook Messenger that the order will take longer than usual.

In case someone creates an order, but this person does not do a payment, we will not send the order to you. In other words, you only get orders that are effectively paid. This way, you are sure you get your money.

There is one exception: if for example you activated 'pay at the point of sales', then a customer can choose this checkout option and they will only pay when they come into your restaurant.

For delivery we request the delivery address, which kinda sounds logical. Attention: We are not a service like Deliveroo or UberEats. Our systems allows those restaurants who want to organise delivery themselves, to offer this service to their clients.

We support popular methods as VISA, Mastercard, Maestro, Paypal, Bancontact, Payconiq, iDEAL, …

The pricing is explained on a separate page, see Pricing in the menu.

In the setup part we will import your menu either via Excel, or directly from your cash register.

Our system is fully aware of different VAT rules in different countries, which also can differ based on the fact the order is a takeaway or delivery order, or the order contains alcoholic drinks.

You can start by contacting us on the Demo registration page and setting up a personal demo.

We integrate with multiple cash register systems. In case you use a POS that is not connected with the internet, obviously we can not inject the orders into your casher system. However, you still can view the orders in the Sayl Store Manager app.

We are active worldwide

Yes, this is perfectly possible. You just need to add a tiny piece of code on your website, and the site will be converted from a simple site towards a cool webshop whereby people can order and pay.

We are a partner of Lightspeed for all mobile orders, so the answer is Yes :).

Soon :)

Please contact us.